About Returns and Exchanges

🔄 About Returns and Exchanges

Return and Refund Period

If you wish to return or exchange an item, please contact our support team via the website https://npdoj.shop within 7 days of receiving the product.

• Cash on Delivery: Refund issued within 7 days of receiving the product
• Credit Card Payments: Refund processed within 7 days of receiving the item
• PayPal Payments: Refund issued within 7 days of receiving the item

Return Shipping Costs

The customer is solely responsible for the cost of return shipping.

Please return the item to the address we provide within one week of contacting us. Upon your inquiry, we will provide all necessary details, including the exact return address.

Important

Returns or exchanges requested outside the specified timeframe will not be accepted, even in cases of errors on our part or for the customer's convenience.

Products Ineligible for Return or Exchange

• Items shipped more than 7 days ago
• Used or second-hand products
• Damage or loss caused by the customer to the products, packaging, or accessories
• Exchanges or returns where the order placer and recipient differ (unless due to product defects)

Defects Attributable to Our Company

If the product exhibits defects attributable to an error on our part (such as damage or incorrect shipment), we will proceed with a replacement or refund.

Procedure:

Please contact us within 7 days and provide:

• Full Name
• Address
• Phone Number
• Email Address
• Product Name
• Reason for Return or Exchange
• Order Number

We will provide instructions on how to proceed. Returns in such cases may be accepted via Cash on Delivery (COD).

Important Notes

• Please contact us before returning any item; returns without prior notice will not be accepted
• Use a shipping method with tracking
• Package the product securely and mark it "Fragile" if applicable
• Refunds will not be processed without prior notification
• Once received, we will process the replacement or refund

Returns for Customer Convenience

Customers may return products at their own expense, covering return shipping costs.

Procedure:

Contact us within 7 days and provide:

• Full Name
• Address
• Phone Number
• Email Address
• Product Name
• Reason for Return
• Order Number

We will provide return instructions.

Reminders:

• Include the return/exchange form with your receipt
• Contact us in advance
• Use tracked shipping
• Package securely
• Refund will be issued after the item is received

Exchanges for Customer Convenience

Exchanges are not accepted.
If you need a different size or model, please return the product and place a new order.

Order Cancellations

Once the confirmation email has been sent, the order enters processing and cannot be cancelled or modified.
Any return will be treated as a customer convenience return.

Cash on Delivery (COD)

Customers selecting COD must pay in cash upon delivery.
If billing and shipping addresses differ, please contact us in advance.

Contact Information

Company: Little Puppet Comics LLC
Address: 3900 Wyandot St, Denver, CO 80211, USA
Email: ManneyHalbur828@gmail.com
Phone: +1 231 454-4859
Website: https://npdoj.shop